How do I pay for twiga?

Free during the beta, then a flat fee

During the beta the whole product is free — one stream at a time, in the web player, nothing charged and no checkout. After the beta, continued access is one flat fee: €4 a month, or €33 a year for the same thing at a lower rate. No tiers, no add-ons, and no per-device or per-channel charge. (Those figures are the planned post-beta prices; if they move, we’ll say so plainly.)

Why Monero, and only Monero

We take Monero (XMR) and nothing else — no cards, no bank transfers, no other coin. A card or a bank payment hands us, and the processor, a name and a paper trail that tie a person to an account — the exact link the rest of twiga is built to avoid. Monero’s ledger hides the sender, the receiver, and the amount, so paying leaves nothing to store.

It’s the same principle as your sealed login, applied to money: what we can’t tie together, we don’t. You pay from a wallet you hold, your access turns on, and there’s no card number, billing address, or government ID anywhere in it.

Paying, step by step

From the dashboard, pick a month or a year. twiga shows a one-time Monero address and the exact amount to send; your wallet does the rest — scan the code or paste the two, and send. Send the amount shown: it’s the current XMR equivalent of the euro price, worked out for that invoice, so pay the figure on screen rather than a rounded guess.

Then the checkout watches the network for you. Your payment appears after its first confirmation — usually a couple of minutes — and your access turns on once it’s fully confirmed, about ten confirmations or roughly twenty minutes on Monero. You can close the page and come back; it picks up where it left off, and there’s nothing else to enter.

When your access turns on

Once the payment confirms, the dashboard states your standing plainly — active, the days you have left, and the date they run to — and the player just works. No receipt lands in an inbox, because there’s no inbox on file; the days on your account are the confirmation.

Renewing early stacks rather than resets: pay again before your time runs out and the new days add to what you have left. Monero payments are final on the network — they can’t be reversed by us — so send from a wallet you control, and to the exact amount shown.

If you don’t have Monero yet

You’re not stuck, and it’s a short detour. You need a wallet that holds Monero — Cake Wallet is the straightforward pick on a phone, Feather or the official Monero GUI on a desktop, though any Monero wallet works — with a little XMR inside it. Funding it takes a few minutes and no bank account at twiga’s end. Getting Monero walks the privacy-first way through both.

Quick answers

What payment methods does twiga accept?

Monero (XMR), and nothing else — no cards, no bank transfers, no other cryptocurrency. You pay from a wallet you hold, so there is no card number, bank detail, or ID for twiga to ask for or store.

How much does twiga cost?

During the beta everything is free — nothing is charged and there’s no checkout. After the beta, access is €4 a month or €33 a year for the whole package — one stream at a time, with no per-device or per-channel charge. Those are the planned post-beta figures.

How long until my access turns on?

Your payment shows in checkout after its first network confirmation, usually a couple of minutes, and access turns on once it has fully confirmed — about ten confirmations, or roughly twenty minutes on Monero. You can close the page; it resumes when you come back.

I paid but nothing has happened — did I lose my money?

Almost certainly not. A Monero payment only counts once the network confirms it, which takes about twenty minutes; until then checkout shows it as pending, not lost. If you sent the exact amount to the address on the invoice, it settles and your access turns on — even if you closed the page, and even if the address’s hour ran out after you’d already sent.

What if I send the wrong amount?

Send too little and checkout shows a partial payment — send the remainder to the same address and it completes. Send more than the invoice and it still activates. Monero has no chargeback, so aim for the exact figure shown on the invoice.

Does twiga auto-renew or keep my details to charge again?

No. Every payment is a one-off top-up. twiga stores nothing that could charge you again — no card, no wallet, no standing order — so there’s no subscription to cancel. When your days run low, you choose to add more, or you don’t.

Can I get a refund?

No — and we’d rather say why straight than dress it up. You pay in Monero, which is final on the network, and we deliberately don’t link your payment to your account — so there’s genuinely nothing to trace back and return. That’s the privacy trade doing its job, not us being difficult. So instead of refunds: you get the free trial to decide before you ever pay, unused days stay on your account, and renewing early adds to your time rather than replacing it. If the law does entitle you to a refund we honor it — write to us and we send it in Monero to an address you give us. And a payment that confirmed but your access didn’t turn on is a fault to fix, not a refund — same deal, write to [email protected] and we’ll sort it.

Is my payment linked to my account?

No. Paying in Monero funds your access without a stored link back to your account — the same principle as your sealed login, applied to money. There is nothing on file tying the payment to who you are.

Someone gave me a code — how do I use it, and what if I lose it?

On the checkout screen, open “Have a code?” and paste it in; the days land on your account, and codes work even before Monero checkout is switched on. A code is bearer, like cash: anyone holding it can redeem it, we can’t look it up or tie it to a person, and we can’t reissue a lost one. Keep it somewhere safe until you’ve redeemed it.

What if I don’t have any Monero?

Set up a wallet that holds Monero — Cake Wallet on a phone, or Feather or the official Monero GUI on a desktop — fund it with XMR, and pay twiga from it. It takes a few minutes, and no bank account at twiga’s end. The Getting Monero guide walks through buying it privately.