A person, not a ticket portal.

Primary · in the app

Dashboard → Feedback

Secondary · if you can't sign in

[email protected]

Best way to get help

• Product, playback or account help. Sign in and open Feedback from your dashboard. The reply lands in your Activity tab. It’s the fastest route because it’s tied to your account.
• Playback or guide issue. Start with why channels buffer or freeze, which covers the common causes. If it persists, note the playlist name, affected channel or group, approximate time, and which browser you used.
• Privacy, data export or deletion. Sign in with your key and open Settings. For a copy of your data, open Account, then Download my data. To delete, open Delete account. No email needed. Your key is your identity. If you can’t sign in, write to the address above.

Programme guide FAQ

• What guide data does twiga fetch? Only your own channels’ programme guide: public broadcast schedules with names, titles, air times and descriptions. To get it, twiga asks your own provider over Tor, and that request carries your provider login, because that's how providers serve guides. It never carries your twiga account, your home IP or your viewing history. Many providers serve the guide over plain http; when yours does, the Tor exit relay that carries the request could read the login in it.
• Can I opt out? There’s no pool to opt out of. Your guide is built only from your own sources.
• Why is some guide data missing? Coverage depends on what your own sources publish. Some channels carry little or no schedule data.